PRIVACY POLICY

The ISTANABEAUTY.COM website and any other means of collecting personal data are controlled by Istana Beauty LLC, referred to as “we”, “us” or “our” throughout this Privacy Policy and applies to any ISTANABEAUTY.COM web or mobile view where this Privacy Policy appears. We are the primary data controller for the purposes of this website. It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them. We may amend this Privacy Policy at any time by posting the amended terms herein.

By navigating to a ISTANABEAUTY.COM website or mobile view, by transacting, subscribing to our newsletter and by registering an account, you are agreeing to the terms of this Privacy Policy.

ONLINE SECURITY

We respect your privacy at Istana Beauty and any of the information collected on this site will be kept strictly confidential and will not be sold, disclosed or loaned to any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Istana Beauty website.

We collect information such as your name and e-mail address and when you make a purchase at Istana Beauty, you will also be asked to provide us with your delivery address, telephone number and any additional information required to fulfil your order. We do not share credit card information with third parties, except with our bank for the purpose of processing payments or as required by law.

COLLECTION AND COOKIES

We collect, process and retain personal information from you and any devices you may use when you navigate to a ISTANABEAUTY.COM web or mobile view, by transacting, subscribing to our newsletter, registering an account and otherwise interacting with us.

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We may allow you to share information with social media sites, or use social media sites to interact with Istana Beauty or ISTANABEAUTY.COM or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you and information about the advertisements you have been shown or may have clicked on, contact details you may have provided them). Where this information is received by us, we will use this information to further personalise your experience with ISTANABEAUTY.COM and the brand Istana Beauty.

USE

We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalized advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.

We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you; where your contact details and transactional information are processed.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Istana Beauty will use the information you provide on the ISTANABEAUTY.COM newsletter subscribe form to be in touch with you and to provide updates and marketing. When you subscribe to this list using the subscribe form you are giving Istana Beauty permission to use your information for marketing purposes and send email newsletters. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@instanabeauty.com. We treat your information with respect.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info

DIRECT MARKETING

Istana Beauty may send you direct marketing communications and information about products and services that we consider maybe of interest to you. These communications maybe sent in various forms, including SMS and email, in accordance with applicable marketing law, such as the Privacy Act and the Spam Act 2003 (CTH) in Australia and in the USA Telephone Consumer Protection Act (TCPA). We will only send these communications in accordance with applicable privacy and marketing laws and where you have not opted out from receiving such communication.

You are always in control of the direct marketing communications which you receive and can opt-out at any time. Generally, you can opt-out by following the relevant opt-out or unsubscribe instructions in the relevant communication (such as email or SMS message).

YOUR RIGHTS

We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.

Australia – For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CALIFORNIA CONSUMERS RIGHTS AND CHOICES

If you are a California resident, California law permits you to request the following information and exercise the following rights – please note that you will not be discriminated against for exercising your rights under the California Consumer Privacy Act:

Right to access personal information: You may be entitled to receive specific pieces of your personal information we have collected in the 12 months preceding your request.
Right to data portability: You may be entitled to receive a copy of your electronic personal information.
Right to know: You may be entitled to receive information regarding the categories of personal information we collected, the sources from which we collected personal information, the purposes for which we collected and shared personal information, the categories of personal information that we sold and the categories of third parties to whom the personal information was sold, and the categories of personal information that we disclosed for a business purpose in the 12 months preceding your request.
Right to deletion: You may be entitled to request the deletion of personal information that we have collected from you. We will follow up with reasonable efforts to honor your request, in compliance with applicable laws. Please note that we may need to keep such information, such as for our legitimate business purposes or as required to comply with applicable law.
Right to opt-out of certain sharing with third parties: You may be entitled to direct us to stop disclosing your personal information to third parties for monetary or other valuable consideration. However, please note that we currently do not sell your information to third parties.

California law requires us to verify the requests we receive from you when you exercise certain rights listed above. Therefore, we may ask you to provide verifying information when you make a request and such requests does not ensure complete or comprehensive removal of personal information or content you may have shared as there may be circumstances in which the law does not require or allow us to fulfill you request.

If you are a California resident and would like to exercise your rights listed above, please contact us via hello@istanabeauty.com

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@istanabeauty.com